At [MU-SEASON3], we offer virtual products such as VIP and PCPoints shop items. Due to the digital nature of these products, we do not issue refunds once an order is submitted. By making a purchase, you acknowledge and accept that refunds will not be provided under any circumstances. However, if you experience issues with receiving or using our products, please contact our support team for assistance.

By purchasing from our website, you agree that you will not dispute or request a refund, either partially or in full. If you do not agree with this policy, please refrain from completing your purchase.

Exchanges for Virtual Products

While we cannot offer refunds for virtual products, we do offer exchanges if you are not completely satisfied with your purchase. You may request an exchange within 14 days of the original purchase. We aim to provide exceptional service and will always do our best to resolve any issues in a fair and reasonable manner.

How to Exchange a Virtual Product

If you'd like to exchange an item, please contact us directly for assistance. To request an exchange, please click here to submit a support ticket. Our team will guide you through the process and ensure you get the best service possible.

Limits on Exchanges

While we are committed to treating our customers fairly, we ask for the same in return. We do not have a set limit for exchanges within the first 14 days of your purchase, so you can request multiple exchanges if needed. However, there may be occasional situations where an exchange is not possible, and we will do our best to explain those circumstances.

If you need any further assistance, feel free to reach out to us!